Updating Commissions with Payments, Refunds, and Credit Memos
Commission become eligible for Model A, B, and C when a payment is received. The item must be piad off for Model A, but any payment, even a partial payment, is eligible for Model B and C. You and the reps will see all of the eligible commission the day after payments are received. For example, if you enter a payment on the 14th of the month, the rep will see the eligible commission on the 15th. This is because the system checks all the commission rules and payments each evening and make updates withing the commission period.
A commission can change when it is in its period. If a user were to refund a payment or void a payment, the commission will update. The commission will no longer appear on the Commission report since it was made ineligible.
Any credit memo applied to an invoice won't be eligible for commission. For example, if you have a 4000 invoice and apply a 2000 credit memo and a 2000 payment, only 2000 of the payment will be eligible for commission. The 2000 credit memo won't get any commission.