Ticket Dynamic Attributes
You can use ticket attributes to help filter your reports and display information to your team and customers. Dynamic attributes can be multi-select, single select, text field, text area, or radio buttons.
Create and modify ticket dynamic attribute by going to Settings > System Design & Info > Dynamic Attributes and click on the Tickets tab. A ticket dynamic attribute only requires a name and a field type, e.g., multi-select or text field.
Important
You will need to enter values if you choose to make the attribute a single select, multi-select, or radio button. Use a ; to separate each of your options.
Ticket attributes are usually added when on the ticket page, but you can also flag ticket attributes to be line item attributes. Users can add line item attributes when entering an order.
The Organization/Publisher restriction field will restrict the ticket attributes to only display on tickets based on a the companies Organization/Publisher. For example, if you have two Organizations/Publishers: Corporate and Regional, and assign an attribute to the Corporate, users will only see the attribute on tickets associated with companies where the Organization/Publisher is set to Corporate.
You also control where the attribute will display through your system. By default, ticket attributes will only display to user when they view the individual ticket, but you can choose to show attributes in other areas of your system.
Show in Client Center: Service items marked as support tickets appear in Client Center. Your Clients can communicate with you over a ticket discussion and see any attributes you flag to display in Client Center.
Show in Vendor Center: Service tickets assigned to Vendors appear in Vendor Center. Any attribute flagged to show in Vendor center will display in the Ticket Search and Ticket Overview page.
Show in Magbuilder: Tickets attributes on print ad tickets can show up for to your production when they layout the magazine. All attributes will appear in the
on the ticket. Hover over to see the additional details.You can also specify whether the attribute should only be used for specific product types, subtypes, or products. These fields are all optional. If they are not filled out, the attribute can be used on any ticket.
First, you’ll see a multi-select dropdown for Product Type. This allows you to pick and choose if you only want the attribute to apply to particular product types, such as Event line items, or Digital Media. If you leave this field blank, the attribute will apply to all of your line items. If you choose a product type, the attribute will only be displayed on that product type, and not others.
If you choose the Digital Media product type, you will see two additional fields: Product Subtype and Products. Product Subtype allows you to choose which type of digital media product you wish the attribute to apply to (impression, slot, reserved, or targeted display). If left blank, the attribute will apply to all digital media items. If you choose a subtype, the attribute will only show on those digital media products. Product allows you to get even more granular and choose the specific products that the attribute should be used on. This gives you a lot of flexibility, in that you can pick and choose very specific items that an attribute should be used for. If left blank, the attribute will apply to all products in the chosen subtype.
If you choose the Service product type, you will see an additional Products field. This works the same as the Digital Media product field. You can pick and choose which specific service products the attribute can be used on and ignore others. If left blank, the attribute can be used on all service products.
If you’ve set up your attributes to only be used on specific product types, subtypes, or products, you may not see all of your attributes on every ticket. For example, if you have an attribute set up to only use on your ‘Daily Slot Product’, that attribute will only show up on your Daily Slot Product line items and tickets, and not on any others.
Updated 9/15/2023