Ticket Search Pages
Depending on which modules are enabled in your site, and your user permissions, you may be able to access the various ticket search pages. Each ticket search page can be accessed by using the left-hand menu, clicking on the Tickets tab, and choosing which search page you need. In each site, there is also an All Tickets search page, that allows you to search for all ticket types from one page.
All Tickets
The All Tickets search page allows you to find all ticket types from a single page. However, you cannot perform bulk actions on tickets from this page like you can from the other searches. It is a great option if you are trying to find all of the tickets for a single order, for example.
The search filters allow you to find tickets based on various criteria including created date range, assigned user, order ID, and ticket dynamic attributes.
Click on the ticket ID or the view ticket action to open the ticket’s detail page. You can also use the ellipsis icon to edit a ticket’s status directly from the search page.
If there is a URL entered in the ticket’s ‘External Reporting/Analytics Link’ field, there will be a link on the search page called ‘Campaign Report’. When clicked on, the system will open a new tab using the link from the ticket.
You can save searches on this page to reference for future use. To access any of your saved searches, click on the View Saved Searches button in the upper right corner of the page.
Individual Ticket Search Pages – Ads, Services, Digital Media, Editorial, and Support
The search filters available to you on each of the individual ticket search pages vary depending on the product type. For instance, on the Ad Tickets search page you will see a search filter for Ad Position, which you will not see on the Digital Media search page.
From each ticket type’s search page, you can perform various actions. In the results, you can click on the ticket ID or the view ticket action to open the ticket’s detail page. You can also use the ellipses icon to edit a specific ticket’s status directly from the search results.
If there is a URL entered in the ticket’s ‘External Reporting/Analytics Link’ field, there will be a link on the search page called ‘Campaign Report’. When clicked on, the system will open a new tab using the link from the ticket.
Unlike the All Tickets search page, you can perform bulk actions on your results by checking the boxes of the tickets you wish to update and clicking on ‘Update Selected Tickets’.
Mark Tickets as Done – Finished with multiple tickets and want to make them all as done? Use this bulk action to close all of the selected tickets at once.
Update Ticket Owner – This action allows you to reassign multiple tickets at one time. Select which tickets you wish to change, and in the popup, choose the new user to assign.
Update Ticket Status – While you can use the ellipses icon from the search page to update a specific ticket’s status, you can also use this bulk action to change the status of multiple tickets at the same time.
Assign Vendor – Only available on the Service and Digital Media Ticket searches, use this action to assign a Vendor within your site to the ticket. Assigning a vendor means they can access the ticket and make changes to it through their Vendor Portal.
Added 12/9/2022