Help Center

Customers can choose not to persist their credit card when buying a subscription. To allow a single-use payment, the subscription must start within a specified number of days after the day the subscription is created. For example, if the configuration is 60 days and the subscriber enters a subscription that starts 45 days from today, the subscriber will have the option to not persist the credit card. However, if the subscriber enters a subscription today and it starts 90 days from today, the subscriber won’t have the opportunity to make a single-use payment.

If you always want to allow the user to not persist the card, set the field to a very large number.

The system will use the selected template when creating subscription invoices for auto-renewed subscriptions.

You can set the default invoice template for the initial subscription when setting up your subscription web forms.

The system can automatically send a subscription email to your subscribers when a subscription is about to auto-renew. Make sure to update the email template and set the Subscription Auto-Renewal Email Days before enabling the feature.

The email is only sent to subscribers who have a subscription set to auto-renew.

The system can automatically send a subscription reminder email to your subscribers. The system will send the email based on the Subscription Renewal Email Days. Make sure to update the subscription reminder email template before enabling this feature.

Determine how many days before a subscription auto-renews to send a notification. You can enter multiple days so the reminder is sent more than once.  You must have subscription auto-renewal email configuration enabled.

Determine how many days before a subscription expires to send a subscription expiration reminder. You can enter multiple days if you want a subscriber to get more than one notification.  You must have subscription renewal email enabled.

Enter the email address you want to receive a notification whenever a subscription is created through the web forms.

Enable this feature to send an email when a subscription is created via the webform. The email will go to the Subscription Webform Notification Email.

When required, a subscriber can’t create a new subscription on the web form with an email address that exists in your system. The customer will see a notification to login to their account or reset their password.

Enable nightly processing of payments for subscription invoices.  The system will process payments for subscription invoices that have a valid credit card and a shipped subscription.

If you don't enable this feature, you will have to manually process payments.

Default shipped value for subscriptions to shipped.  Print subscriptions need to be marked to shipped to trigger payment processing. If set to no, you will need to mark subscriptions as shipped individually or use the bulk action on the subscription search.

You should set this to No, if you want to wait to mark subscriptions as shipped until the actual shipped date.

The gifter will receive all notification for subscription renewals reminders before the subscription ends. When the subscription is within the notification day range, the notifications will start to go to the giftee/recipient.

Enable this configuration to make the priority, route, and stop fields required on distribution locations.

Determine whether or not a confirmation email is sent to your subscribers when their subscription auto-renews.