Have your subscriber verify their information before renewing via a renewal code or link
The Subscriber Account Confirmation page is intended to provide a way for subscribers to update and confirm their contact information without being logged into the Subscriber Center.
Subscribers who use a renewal code or renewal link from an email can review and update some of their information on the portal without needing to log in. Prior to the subscription being renewed, they will be brought to a ‘Confirm Account Information’ page. Similar to the My Account page that subscribers see when logged into the portal, they will have the option to update important information including their name, email and mailing addresses, and phone number. Once they confirm or change the information displayed on this page, they can move on to renew the subscription.
If a renewal code is being used, there will be multiple steps to the renewal process.
After the subscriber enters the renewal code and their zip code on the Subscriber Center login page, they will be brought to the Confirm Account Information page.
Once the information is confirmed, they will see the Create subscription page where they enter their payment information, and lastly, they will see a confirmation page letting them know their payment went through and their subscription was created.
Subscribers can also renew subscriptions using the one-click renewal link in subscription renewal reminder emails. If a one-click renewal link is being used, as soon as the subscriber confirms their contact information, the renewal will be automatically created.
There are a few items to note as far as what information gets updated and if any of it is required.
When a gifted subscription is being renewed, the recipient of the gift is the subscriber whose account information will be updated, not the subscriber who gave the gift.
If the subscription that is being renewed uses an alternate shipping address, then that will be the address that is confirmed or updated. If the subscription uses the subscriber’s default address however, then if changes are made it will update the subscriber’s main address record.
The address may or may not be required for the subscriber to enter, depending on the subscription and other system settings.
If the subscriber has any print subscriptions, the address is required. If the subscriber only has digital subscriptions, then they will not be required to enter address information.
If the subscription that is being renewed uses an alternate shipping address, the address information will be required.
If the subscriber’s Contact Type is set to require address information, the address will be required even if the subscriber only has digital subscriptions. Contact Types can be reviewed by going to Settings > Contacts > Contact Types.
The email field must be updated if it is currently filled with the system’s placeholder email. When a subscriber updates their email address, if your system is set to require unique email addresses for contacts, then they will be required to enter a unique email before they can continue.