Dynamic Attribute Field Types
A dynamic attribute can be one of six field types. Each types has pros and cons and serves a particular purposes. You can change between types, but it may affect your data down stream.
Date Field: A user can use the date picker to select a MM/DD/YYYY. You can filter by a specific date on search pages and the date can display on reports and searches. Data are particularly helpful for contact information and ticket attributes.
Drop Down List (Multi-Select): Enter each item in the selection separated by a semi-colon, e.g, Yes;No;Maybe. A user will only get to choose one option. They can deselect the option and set it to none.
Drop Down List (Single Select): Enter each item in the selection separated by a semi-colon, e.g, Red;Green;Blue. A user can choose as many items as they want. They can deselect all options.
Text Area: Large field to type notes. Good for communication about a ticket, company, or contact. The maximum number of characters is 1200.
Text Field: Smaller field used for labels and names. The maximum number of characters is 100.
Radio Buttons: Enter each item in the selection separated by a semi-colon, e.g, Yes;No;Maybe. A user will only get to choose one option, but unlike single select the option can only be changed and not undone after it is selected. Radio Buttons are good if you want the user to see all the options right away.