Ticket Widgets
As part of the production team, managing your tickets is extremely important. The Open Tickets widget lets you view a list of tickets in the system that are assigned to you or created by you. You can filter the ticket list and update statuses right from the widget. There is also convenient navigation from the widget to specific tickets or ticket search pages.
To add the widget to your dashboard, make sure you are in edit mode. Click Add Widget in the upper right corner. You will get a window that shows widget types. View the Tickets type and select Open Tickets.
By clicking on the gear icon in the upper right corner of the widget, you can name the widget and configure it to your liking. You can sort by relationship to user, which includes assigned or created by, and select a default sort order. You can also sort by ticket type. If you select a type, you will see all of the associated statuses, which you can further filter your results by. There are optional Publication and Issue(s) filters as well that can help you narrow down your results. You are also able to add this widget to your dock for easy access. Once you are done editing, click Save.
The table will display the ticket ID, the item ID, when it was created, the type of ticket, the ticket description, the current status, the priority, and who the ticket is assigned to. By clicking on any of the table headers, you can further sort your results.
You can click on the ellipsis action icon to go to the ticket or update the ticket status.
The ‘view details’ icon in the upper right corner of the widget will navigate to different locations depending on the widget configurations. For example, if you have configured the widget to display service tickets with the status ‘vendor assigned’, the icon will take you to the Service Tickets Search page with the Current Status set to ‘vendor assigned’.